Accredited Services
As the manufacturer we maintain laboratory accreditation (NVLAP according to ISO 17025 and DAkkS according to EN 17025) and provide both “in-house” and “on-site” service options using our modern high precision calibration facilities and high end lab equipment.
We offer complete product support for the life of your Kaye equipment-going beyond typical calibration to provide customers with the highest quality of calibration and repair services. A timely calibration schedule assures accurate and reliable product performance and maximizes equipment uptime and productivity.
Americas
Kaye has two direct service locations in the United States. Our ISO 17025 accredited calibration laboratory is located in St. Marys, Pennsylvania. There we perform accredited calibrations according to NVLAP, IQ/OQ services, upgrades, maintenance, and more. In Fremont, California we have another service location where we perform field service maintenance and upgrades to customers on the West Coast of the U.S.
Return Material Authorization (RMA) Form
If you need to return equipment back to Kaye’s St. Marys, PA factory, please fill out the RMA form here. Once the form is submitted, a Kaye representative will contact you about receiving an RMA label, shipping label, and sending the equipment back in.
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Service Details
Kaye Validator AVS - Factory Calibration
- AVS calibration includes the calibration of up to 4 SIMs
- Verification of all 48 channels and communication ports
- AS-FOUND, adjustment and AS-LEFT calibration with calibration certificate traceable to NVLAP
- SIMSs – AS-FOUND, adjustment and AS-LEFT calibration of the internal cold junction references
- Very low measurement uncertainties for calibration to guarantee high performance
Kaye Validator 2000 - Factory Calibration
- AS-FOUND, adjustment and AS-LEFT calibration with NIST traceable certification
- SIMs: AS-FOUND, adjustment and AS-LEFT calibration of the internal cold junction references (up to 3 SIMs)
- Very low measurement uncertainties for calibration to guarantee high performance
- Verification of all 36 channels and of all communication ports. Internal clock verification
- Power loss test to check the back-up battery. If required a free exchange of backup battery
- Free clock battery replacement included
Kaye IRTD-400 - Intelligent Temperature Standard - Factory Calibration
- NVLAP AS-FOUND certificate includes -196°C, 0°C, 100°C, 165°C and 400°C points
- NVLAP AS-LEFT certificate includes -196°C, 0°C, 100°C, 165°C and 400°C points
- Annealing Process at 400°C for a minimum of 15 hours to release sensor element stress and to offer more stability and improved performance between calibration cycles
- We always adjust and reprogram the IRTD internal calibration coefficients over the full range for best performance
Kaye ValProbe and ValProbe RT Wireless Process Validation and Monitoring - Factory Calibration
- NVLAP AS-FOUND calibration between 4-6 points for Temperature, Humidity & Pressure
- High accuracy NVLAP AS-LEFT calibration between 4-6 points
- Adjustment of internal coefficients to achieve optimal reading
- Includes free replacement of Lithium batteries and O-ring gaskets
Kaye RF ValProbe and RF ValProbe II Wireless Thermal Validation System - Factory Calibration
- NVLAP AS-FOUND calibration between 4-5 points between -80°C to 130°C
- High accuracy NVLAP AS-LEFT calibration between 4-5 points between -80°C to 130°C
- Adjustment of internal coefficients to achieve optimal reading
- Includes free replacement of Lithium batteries
Kaye HTR Thermal References - Factory Calibration
- AS-FOUND calibration of 3-6 Points between 40°C up 420°C
- Adjustment of internal calibration coefficients
- AS-LEFT calibration of 3-6 Points between 40°C up 420°C
- Cycle and stability test at highest temperature, Cut-Out Safety Test
- Free firmware upgrade upon request
Kaye LTR Thermal References - Factory Calibration
- AS-FOUND calibration 3 toc 6 Points between -90°C up 150°C
- Adjustment of internal calibration coefficients
- AS-LEFT calibration at -3 to 6 Points between -90°C up 150°C
- Cycle and stability test at highest temperature, Cut-Out Safety Test
- Free firmware upgrade upon request
Europe
Our European calibration laboratory is located in Pforzheim, Germany. There our trained technicians perform calibrations in our 17025 accredited lab according to DAkkS, IQ/OQ services, upgrades, maintenance, and more.
Return Material Authorization (RMA) Form
If you need to return equipment back to Kaye’s Pforzheim, Germany factory, please fill out the RMA form here. Once the form is submitted, a Kaye representative till contact you about receiving an RMA label, shipping label, and sending the equipment back in.
Download
Service Details
Kaye Validator AVS - Factory Calibration
- AVS calibration includes the calibration of up to 4 SIMs
- Verification of all 48 channels and communication ports
- AS-FOUND, adjustment and AS-LEFT calibration with calibration certificate traceable to DAkkS
- SIMSs – AS-FOUND, adjustment and AS-LEFT calibration of the internal cold junction references
- Very low measurement uncertainties for calibration to guarantee high performance
Kaye Validator 2000 - Factory Calibration
- AS-FOUND, adjustment and AS-LEFT calibration with DAkkS traceable certification
- SIMs: AS-FOUND, adjustment and AS-LEFT calibration of the internal cold junction references (up to 3 SIMs)
- Very low measurement uncertainties for calibration to guarantee high performance
- Verification of all 36 channels and of all communication ports. Internal clock verification
- Power loss test to check the back-up battery. If required a free exchange of backup battery
- Free clock battery replacement included
Kaye IRTD-400 - Intelligent Temperature Standard - Factory Calibration
- DAkkS AS-FOUND certificate includes -196°C, -60°C, 0°C, 100°C, 260°C and 420°C points
- DAkkS AS-LEFT certificate includes -196°C, -60°C, 0°C, 100°C, 260°C and 420°C points
- Annealing Process at 420°C for a minimum of 15 hours to release sensor element stress and to offer more stability and improved performance between calibration cycles
- Adjustment of internal calibration coefficients over the full range
Kaye ValProbe and ValProbe RT Wireless Process Validation and Monitoring - Factory Calibration
- DAkkS AS-FOUND calibration between 4-6 points for Temperature, Humidity & Pressure
- High accuracy DAkkS AS-LEFT calibration between 4-6 points
- Adjustment of internal coefficients to achieve optimal reading
- Includes free replacement of Lithium batteries and O-ring gaskets
- Logger maintenance, electrical tests
Kaye RF ValProbe and RF ValProbe II Wireless Thermal Validation System - Factory Calibration
- DAkkS AS-FOUND calibration between 4-5 points between -80°C to 130°C
- High accuracy DAkkS AS-LEFT calibration between 4-5 points between -80°C to 130°C
- Adjustment of internal coefficients to achieve optimal reading
- Includes free replacement of Lithium batteries
Kaye HTR Thermal References - Factory Calibration
- AS-FOUND calibration of 3-6 Points between 40°C up 420°C
- Adjustment of internal calibration coefficients
- AS-LEFT calibration of 3-6 Points between 40°C up 420°C
- Cycle and stability test at highest temperature, Cut-Out Safety Test
- Free firmware upgrade upon request
Kaye LTR Thermal References - Factory Calibration
- AS-FOUND calibration 3 toc 6 Points between -90°C up 150°C
- Adjustment of internal calibration coefficients
- AS-LEFT calibration at -3 to 6 Points between -90°C up 150°C
- Cycle and stability test at highest temperature, Cut-Out Safety Test
- Free firmware upgrade upon request
China
Our Chinese calibration laboratory is located in Changzhou, China and has earned ISO/EIC 17025 Accreditation by the China National Accreditation for Conformity Assessments (CNAS) and by the Certification and Accreditation Administration of the People’s Republic of China (CNCA). There our trained technicians perform calibrations on Kaye equipment, IQ/OQ services, upgrades, maintenance, RMA, training and more.
Return Merchandise Authorization (RMA) Form
If you need to return equipment back to Kaye’s Changzhou, China factory, please call us to receive the RMA form and begin the process. You can call +86-519-83055197 to receive the form. Once the form is submitted, a Kaye representative will contact you about receiving an RMA label, shipping label, and sending the equipment back in.
Download
Service Details
Kaye Validator AVS - Factory Calibration
- AVS calibration includes the calibration of up to 4 SIMs
- Verification of all 48 channels and communication ports
- AS-FOUND, adjustment and AS-LEFT calibration with calibration certificate traceable to CNAS/CNCA
- SIMSs – AS-FOUND, adjustment and AS-LEFT calibration of the internal cold junction references
- Very low measurement uncertainties for calibration to guarantee high performance
Kaye Validator 2000 - Factory Calibration
- AS-FOUND, adjustment and AS-LEFT calibration with CNAS/CNCA traceable certification
- SIMs: AS-FOUND, adjustment and AS-LEFT calibration of the internal cold junction references (up to 3 SIMs)
- Very low measurement uncertainties for calibration to guarantee high performance
- Verification of all 36 channels and of all communication ports. Internal clock verification
- Power loss test to check the back-up battery. If required a free exchange of backup battery
- Free clock battery replacement included
Kaye IRTD-400 - Intelligent Temperature Standard - Factory Calibration
- CNAS/CNCA AS-FOUND certificate includes -196°C, -60°C, 0°C, 100°C, 165°C and 420°C points
- CNAS/CNCA AS-LEFT certificate includes -196°C, -60°C, 0°C, 100°C, 165°C and 420°C points
- Annealing Process at 420°C for a minimum of 15 hours to release sensor element stress and to offer more stability and improved performance between calibration cycles
- Adjustment of internal calibration coefficients over the full range
Kaye ValProbe and ValProbe RT Wireless Process Validation and Monitoring - Factory Calibration
- CNAS/CNCA AS-FOUND calibration at minimum 4 points for Temperature, Humidity & Pressure
- High accuracy CNAS/CNCA AS-LEFT calibration at minimum 4 points
- Adjustment of internal coefficients to achieve optimal reading
- Includes free replacement of lithium batteries and o-ring gaskets
- Logger maintenance, electrical tests
Kaye RF ValProbe and RF ValProbe II Wireless Thermal Validation System - Factory Calibration
- CNAS/CNCA AS-FOUND calibration between 4-5 points between -80°C to 130°C
- High accuracy CNAS/CNCA AS-LEFT calibration between 4-5 points between -80°C to 130°C
- Adjustment of internal coefficients to achieve optimal reading
- Includes free replacement of Lithium batteries
Kaye HTR Thermal References - Factory Calibration
- AS-FOUND calibration of 3-6 Points between 40°C up 420°C
- Adjustment of internal calibration coefficients
- AS-LEFT calibration of 3-6 Points between 40°C up 420°C
- Cycle and stability test at highest temperature, Cut-Out Safety Test
- Free firmware upgrade upon request
Kaye LTR Thermal References - Factory Calibration
- AS-FOUND calibration 3 toc 6 Points between -90°C up 150°C
- Adjustment of internal calibration coefficients
- AS-LEFT calibration at -3 to 6 Points between -90°C up 150°C
- Cycle and stability test at highest temperature, Cut-Out Safety Test
- Free firmware upgrade upon request
India
Kaye’s India calibration lab is located in HITEC City, Hyderabad, one of India’s largest tech hubs. Similar to our other laboratories, this direct service location offers numerous calibrations, verifications, repairs, upgrades, and IQ/OQ services to customers.
Return Material Authorization (RMA) Form
If you need to return equipment back to Kaye’s St. Marys, PA factory, please fill out the RMA form here. Once the form is submitted, a Kaye representative will contact you about receiving an RMA label, shipping label, and sending the equipment back in.
Download
Service Details
Kaye Validator AVS - Factory Calibration
- AVS calibration includes the calibration of up to 4 SIMs
- Verification of all 48 channels and communication ports
- AS-FOUND, adjustment and AS-LEFT calibration with traceable calibration certificate
- SIMs – AS-FOUND, adjustment and AS-LEFT calibration of the internal cold junction references
- Very low measurement uncertainties for calibration to guarantee high performance
Kaye Validator 2000 - Factory Calibration
- AS-FOUND, adjustment and AS-LEFT calibration with traceable certification
- SIMs: AS-FOUND, adjustment and AS-LEFT calibration of the internal cold junction references (up to 3 SIMs)
- Very low measurement uncertainties for calibration to guarantee high performance
- Verification of all 36 channels and of all communication ports. Internal clock verification
- Power loss test to check the back-up battery. If required a free exchange of backup battery
- Free clock battery replacement included
Kaye IRTD-400 - Intelligent Temperature Standard - Factory Calibration
- AS-FOUND tracable certificate includes -196°C, -60°C, 0°C, 100°C, 165°C and 420°C points
- AS-LEFT tracable certificate includes -196°C, -60°C, 0°C, 100°C, 165°C and 420°C points
- Annealing Process at 420°C for a minimum of 15 hours to release sensor element stress and to offer more stability and improved performance between calibration cycles
- Adjustment of internal calibration coefficients over the full range
Kaye ValProbe and ValProbe RT Wireless Process Validation and Monitoring - Factory Calibration
- AS-FOUND calibration at minimum 4 points for Temperature, Humidity & Pressure
- High accuracy DAKKS AS-LEFT calibration at minimum 4 points
- Adjustment of internal coefficients to achieve optimal reading
- Includes free replacement of lithium batteries and o-ring gaskets
- Logger maintenance, electrical tests
Kaye RF ValProbe and RF ValProbe II Wireless Thermal Validation System - Factory Calibration
- AS-FOUND calibration between 4-5 points between -80°C to 130°C
- High accuracy DAkkS AS-LEFT calibration between 4-5 points between -80°C to 130°C
- Adjustment of internal coefficients to achieve optimal reading
- Includes free replacement of Lithium batteries
Kaye HTR Thermal References - Factory Calibration
- AS-FOUND calibration of 3-6 Points between 40°C up 420°C
- Adjustment of internal calibration coefficients
- AS-LEFT calibration of 3-6 Points between 40°C up 420°C
- Cycle and stability test at highest temperature, Cut-Out Safety Test
- Free firmware upgrade upon request
Kaye LTR Thermal References - Factory Calibration
- AS-FOUND calibration 3 toc 6 Points between -90°C up 150°C
- Adjustment of internal calibration coefficients
- AS-LEFT calibration at -3 to 6 Points between -90°C up 150°C
- Cycle and stability test at highest temperature, Cut-Out Safety Test
- Free firmware upgrade upon request